Returns

RETURNS

Our Commitment To You

We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.

Return Policy
Where to Return Products
Exchanges
Product Warranties/Product Recalls

What Is Canadian Tire's Return Policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

Returns and exchanges may vary according to region due to government restrictions. LEARN MORE

Valid photo ID may be required

Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 60-day extension to return them when stores re-open.

Certain stores in Quebec are only able to accept returns of essential goods until their regional restrictions are lifted.

Where Can I Return Or Exchange A Product I Purchased In Store?

Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days of purchase, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our Store Locator to find the store nearest you.

* Canadian Tire stores can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.

** Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.

There are some exceptions to our Returns Policy. These include:

· Returns, exchanges or warranties on an item without a receipt may not be accepted.

· A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.

· Electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply.

· Auto electronics (backup cameras, code readers, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) and bike racks may only be returned within 14 days. All other rules apply.

· Ink cartridges, media, memory cards, books, DVDs, CDs, mattresses, and portable beds may only be returned if unopened. All other rules apply.

· Live goods must be returned to the original store of purchase.

· Special order hard parts and specific application automotive parts must be returned to the original store of purchase.

· Bikes cannot be returned. Free tune up within 30 days with proof of purchase.
· Tire Chains may only be returned if unopened and never mounted/installed

Some products at Canadian Tire are non-refundable and non-exchangeable. These include:

· Gift Cards

· Hockey Cards

· Tinted paint and stain products

· Products cut to length or modified

· Magazines

· Firearms

· Ammunition

· Fireworks

· Clearance or final sale merchandise

· Inflated Balloons

Further details are available in store at Customer Service.

PRODUCT WARRANTIES / PRODUCT RECALLS

For a complete, up-to-date list of consumer goods carried by Canadian Tire that have been recalled, please use this link.

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.

Contact Us

Complete this email form

Online Customer Support:

1-866-SHOP-CTR

(1-866-746-7287)

Corporate Customer Relations:

English: 1-800-387-8803

French: 1-800-565-3356

Canadian Tire Roadside Assistance:

1-888-727-7478

Options MasterCard:

1-800-459-6415

Triangle Rewards:

1-800-226-8473

PO Box 2000, Station Main

Welland, ON L3B 5S3

△The tire producer / manufacturer of the tires you are buying, and Canadian Tire is responsible for the recycling fee that is included in your invoice. The tire producer / manufacturer and Canadian Tire uses this fee to pay for the collection, transportation, and processing of used tires.

CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks of Canadian Tire Corporation, Limited.

^±Was price reflects the last national regular price this product was sold for.

**Online prices and sale effective dates may differ from those in-store and may vary by region. Dealers may sell for less.

Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.

Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 22.99% for cash transactions and related fees and 19.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 19.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.64
$500	$8.22
$1000	$16.43
$2000	$32.86

^ƒAdditional Information for the Triangle Mastercard:

^† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT Money. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money collected from online orders will be applied to the member’s Triangle Rewards™ account within 5 weeks of the purchase date. Terms and Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for more information.

^®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence.

^®/TM Mastercard and World Mastercard are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.

^®/TMMark’s is a registered trademark of Mark’sWork Warehouse Ltd, used under licence.

^®/TMSport Chek is a registered trademarkof FGL Sports Ltd, used under licence.

^◊Pricing, selection, and availability of store clearance items are determined by each store. Items may be display models or not exactly as shown and may not be available in all stores. Quantities may be limited. Contact your store for more information. We reserve the right to limit quantities. Sorry no rainchecks (excluding Quebec). Applicable on select styles/size.

^‡‡Shipping fees apply. Shipping fees and delivery times vary depending on location, size and weight of the item(s) and is only available within the province of the Canadian Tire retail location (“Store”) from which the item(s) was purchased. Bulk items will only be delivered within a 100km radius of the Store. Not available in Recontre East, NL. Conditions and restrictions apply. Visit Online Ordering for more information.

⁸The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. TriangleTM credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the rate of collecting CT Money (0.4%) and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with 25X bonus multiplier a Member would earn a bonus $10 in CT Money (25 x 0.4% x 100). The 35X for Triangle credit card customers consists of the 10X everyday plus a 25X bonus. Not all items sold at Canadian Tire are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money is collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. No rainchecks. Online transactions must be fulfilled by the store during the offer period to qualify.

¹Based on the promotion prices as advertised in accordance with this flyer's sale dates. Our Lowest Prices of the Year are defined as the period between January 1 to December 31, 2022. Offer excludes localized promotions.

†Prices valid March 31 - April 27. Up to 25% off on select tires. Selection varies by week. Discount will be applied before applicable taxes, eco fees and additional fees (where applicable) at the time of purchase. Not valid in conjunction with any other offer, coupon or discount. Some vehicle restrictions may apply. No rainchecks. See in store for details.

*The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle® credit cards are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with a 20x bonus multiplier a Member would earn a bonus $8 in CT Money (20 X .4% X $100). The 30x for Triangle® Mastercard®, World Mastercard® and World Elite Mastercard® customers consists of the 10x everyday plus a 20x bonus. Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. No rainchecks.

®/™ Mastercard, World Mastercard and World Elite are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.

®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under license.