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TRIANGLE SUPPORT

Great customer service is important to us. If you don’t find what you need in our Support pages, please get in touch—we’re more than happy to help.

About Triangle ID

A Triangle ID is an easy way to log in to your account across all of our banners with just a single email and password. 
 

No, you do not need to create a Triangle ID. Your existing email and password that you use to sign into your Triangle Rewards® account on triangle.com, the Triangle app, as well as your account on canadiantire.ca and the Canadian Tire app, will now be your Triangle ID. 
 

You can use your Triangle credit card login when you sign into the Triangle App or your online account. You will use your Triangle ID credentials when you want to sign into your Triangle Rewards or Canadian Tire account.
 

If you have registered your Triangle Rewards card online, then you already have a Triangle ID! Your Triangle Rewards email and password are your Triangle ID credentials. You can now use these login credentials to access your Triangle Rewards account on triangle.com, the Triangle App, as well as your account on canadiantire.ca and the Canadian Tire App.
 

You can use your Triangle ID credentials to sign into your Triangle Rewards® account on triangle.com, the Triangle App, as well as your account on canadiantire.ca and the Canadian Tire App. 
 

On triangle.com and canadiantire.ca:
Sign in using your Triangle ID credentials
Go to the “My Account” tab and locate the “Add a card” section
Here, you will be able to add a card to your profile and start collecting electronic Canadian Tire Money® instantly! If you’re still having issues merging a Triangle Rewards card to your account, please give us a ring at 1-800-226-8473.
 

Verifying your email is an important step in creating your Triangle ID account. This step is an added security measure we have in place to help prevent identity fraud. You’ll receive an email with a 6-digit code, which you will use to verify that it’s you. 
 

Don’t sweat it. Your account is safe, and you can try logging in again in approximately 2 hours. If you want some more information on our lockout process, feel free to give us a ring.
Triangle Rewards: 1-800-226-8473
 

You can access your digital Triangle Rewards card by downloading the Triangle App or signing into your account on Triangle.com or canadiantire.ca. You can also add your card to your digital wallet through the Triangle App.
 

Desktop Access:

On triangle.com:
Sign in using your Triangle ID credentials
Select “My Account” and you can find your “My Digital Card” here

On canadiantire.ca:
Sign in using your Triangle ID credentials
Select your profile name in the top right corner
A drop down menu will appear, select “My Digital Card” here

Mobile Access:

On triangle.com:
Sign in using your Triangle ID credentials
Locate and select “My Account” within the menu in the top left corner
Select “My Digital Card”

On canadiantire.ca:
Sign in using your Triangle ID credentials
Locate and select “My Account” within the menu in the top left corner
Select “My Digital Card”

On Triangle App:
Hit “cards” section

Select “rewards”

Tap the card to show your barcode to scan

Collecting Canadian Tire Money®

You can collect CT Money at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Gas+ and Essence+ locations, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores.  Redeem your CT Money in-store at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores, as well as online at select stores at canadiantire.ca. You will be advised if online redemption is possible for your selected store during checkout.

Definitely! If a store is not able to fulfill your online order, you will not be charged for any items. Any CT Money redeemed on the order will be returned to your Triangle Rewards account. 

Yes, the base rate at which you collect Canadian Tire Money at Canadian Tire stores is the same at Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores.

Sorry, but you cannot. You need to be a Triangle Rewards member to collect bonus CT Money.

Triangle Rewards card: You can collect 3 cents back per litre in CT Money when using cash or debit (0.5 cents per litre when using 3rd party or fleet credit cards).


Triangle Mastercard: 5 cents back per litre in CT Money on all fuel types.

Triangle® World Mastercard® and Triangle® World Elite Mastercard®: 5 cents back per litre in CT Money on regular & mid-grade fuel, and 7 cents back per litre in CT Money on premium fuel (where premium is available). Rates subject to change and could vary by location. 

You can collect CT Money on fuel purchases at Gas+/Essence+. Unfortunately, you are not able to redeem. 

Absolutely!  You can collect CT Money on all qualifying online purchases at CanadianTire.ca, SportChek.ca, Marks.com, Lequipeur.com, PartyCity.ca, ProHockeyLife.com, Atmosphere.ca, and participating SportsExperts.ca. Unfortunately, you are not able to collect Canadian Tire Money online at TrioHockey.ca.  We're working on it!

Redemption of CT Money is not available through the online properties.

No. Only electronic CT Money can be collected at Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores. You must be a member in the Triangle Rewards program to collect electronic CT Money.

Please see full program details for all eligible merchandise at Triangle.com 

There is no minimum or maximum number of litres of fuel required to qualify for the cents per litre earn rate. Customers collect electronic Canadian Tire Money on every whole litre.

As long as you pay using any of the eligible tender types and present your Triangle Reward® card (Card, Key fob / Triangle Mobile App), or pay with your Triangle credit card. The offer applies to all gasoline grades as well as diesel.

Yes, Triangle Rewards™ Members can convert paper CT Money to electronic CT Money at a Canadian Tire retail store. The paper CT Money will be applied to your Triangle Rewards account.

You can start collecting CT Money after registering your card or registering an account through the Triangle® App. You will collect CT Money by showing your Triangle App, Triangle Rewards™ card, or key FOB upon checkout, or by simply paying with a Triangle™ Mastercard® at Sport Chek, Mark’s, L’Équipeur, Party City, Gas+ and Essence+ locations, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores, as well as online at CanadianTire.ca, SportChek.ca, Marks.com, Lequipeur.com, PartyCity.ca, ProHockeyLife.com, Atmosphere.ca, and participating SportsExperts.ca.

 

Certain Sports Experts stores or rental shops may not participate. Not available at out-of-store events. You must be a member in the program in order to collect and redeem CT Money. To become a member, you’ll need to register.

If the offer requires activation, you can activate via the email, through your My Offers area on Triangle.com or within the Triangle App. When in-store, simply show your Triangle Rewards card, key fob or Triangle Mobile App, or pay with your Triangle™ Mastercard® once you’ve met the requirements of the offer, and your bonus Canadian Tire Money® will be added to your account. If an offer requires activation but you do not do so, you won’t get the benefit of such offer.

Please use the Contact Us page or call customer service (1-800-226-8473) Monday to Friday, 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5 p.m. EST.

Unfortunately, the email offer you received is for your Triangle Rewards account only.  But we won't stop you from telling your friends about our amazing program!   

We are continuing to explore new Partner locations, to allow our members to earn faster and to collect and redeem at more places. Check our Partners page for details. Purchases made with a TriangleTM credit card will collect CT Money at these locations.

We're happy to say that all our Triangle Bonus Day events are offered at each of our partipating retailers - Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores.  Stay in the know by signing up for Triangle Rewards® email communications and by using the Triangle App.

Yes! You can collect bonus Canadian Tire Money on special promotions or in-store events. Look for the Triangle Rewards® bonus icons in-store, in the flyer and in your inbox. You must be registered in the program to collect and be sure to provide your email address to be notified about future bonus promotions and to receive exclusive Triangle Rewards offers. Some offers may require activation.

Redeeming Canadian Tire Money®

When you go to check out, if you don’t have a Triangle credit card, you will need to be signed in with your Triangle ID.  Don’t have a Triangle ID? Its quick and simple to set up during the check out process. You need to be a member in the Triangle Rewards program to be able to collect or redeem CT Money. This means you will need to register your Triangle Rewards card before you can start redeeming your CT Money.  If you have a Triangle credit card, you’ll need to enter your credit card number in the method of payment in order to redeem. Within the check out process, your CT Money balance will be shown, and you can select the amount you would like to redeem. Details on the amount redeemed will be provided in your order confirmation. You can not redeem CT Money on shipping and handling. Currently, tires and wheel purchases are excluded.  Please see full program details for all eligible merchandise at Triangle.com.

 

You can not redeem CT Money on shipping and handling. CT Money can only be redeemed for eligible merchandise (including applicable taxes). Currently tires and wheel purchases are excluded.   Please see full program details for all eligible merchandise at Triangle.com.

 

Unfortunately, you can not use a different Triangle Rewards Account; the account you use must be the one linked to your Triangle ID. You can merge the Triangle Rewards Account not linked to your Triangle ID to the Triangle Rewards Account that is linked to your Triangle ID to use funds. 

 

In order to redeem your CT Money for online purchases at canadiantire.ca, you are required to be signed in with a Triangle ID. You can register on Triangle.com or by using the Triangle App.

 

No. You will need to register your Triangle Rewards card before you can start redeeming your CT Money. Triangle™ credit cardmembers are automatically registered in the program so they can begin redeeming immediately. You can register online at Triangle.com or by using the Triangle App.

 

No, Canadian Tire paper money can only be redeemed or converted to electronic CT Money at Canadian Tire retail stores. 

 

CT Money is earned on the balance of your transaction after redemption is made.

 

Electronic CT Money can only be redeemed at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores.

 

Membership & Account Information

We have changed the name of the My CT Money program to Triangle Rewards. You can continue to use your My CT Money Card, but if you would like a new Triangle Rewards card, you can merge your old account to your new account on Triangle.com or through the Triangle App.

 

You can change your address by logging into Triangle.com or by calling Customer Service. Customers can also call Customer Service to report a lost or stolen card. To reach customer service, call 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST).

 

Each Triangle Rewards account can only be held by one person, however, family members can collect together as a household with up to two additional key fobs or by using the Triangle App. Alternatively, Triangle credit cardholders can request supplementary credit cards for family members. 

 

Yes, customers can close their account at any time. There is no fee for closing an account, but hey will lose any Canadian Tire Money® that they have collected. If a customer would like to cancel an account they should call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). Please note that if you have a Triangle banded credit card and close your Triangle Rewards account, you will also be closing your credit card account. 
 

Transfers are at the discretion of Canadian Tire. To request a transfer of CT Money, please call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST).  Remember, both members must have a registered Triangle Rewards® account in order to transfer. 

 

If your card is lost or stolen you should immediately call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST) to let us know. Otherwise, you might not be able to recover any Canadian Tire Money® that could be redeemed by a person presenting your lost or stolen card. In the meantime, you can use the telephone number provided upon registration at time of purchase, or use the Triangle App.

 

Please call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). 

 

Sadly, not.  To register for the Triangle Rewards Program, you can do so on the Triangle App or on Triangle.com.

 

If you would like a physical card, please call our customer service team 1-800-226-8473 and they will be happy to get you a physical card.  

 

About Triangle Rewards™

Cards are available in all participating stores including Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores. Customers can also download the Triangle App on their smart device to register their card or create an account. 

You can collect Canadian Tire Money® by showing your Triangle App, Triangle Rewards card, or key FOB upon checkout, or by simply paying with a Triangle credit card at Canadian Tire, Sport Chek, Mark's/L'Equipeur, Party City, Gas+/Essence+ , Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts locations across Canada.  This also includes all online purchases at CanadianTire.ca, SportChek.ca, Marks.com, PartyCity.ca, ProHockeyLife.com, Atmosphere.ca, and participating SportsExperts.ca. 

You must be a member in the program to collect and redeem CT Money. To become a member, you’ll need to register. Redemptions is available at Canadian Tire, Sport Chek, Mark's, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts stores. Online redemption is available at canadiantire.ca.

Nope, it’s not a credit card, it’s a rewards card!  Once you have registered your Triangle Rewards card, you’ll be a member in the program and you can use your Triangle Rewards to collect and redeem Canadian Tire Money® at Canadian Tire, Sport Chek, Mark’s/L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores as well as online at CanadianTire.ca. You can also collect and redeem using the Triangle App. Members are also able to collect at Gas+/Essence+ locations. You can collect CT Money faster with a Triangle credit card. 

 

Membership is open to anyone who lives in Canada and is the age of majority in their province or territory of residence.

 

Registering for the Triangle Rewards Program allows you to:
• Collect and Redeem your Canadian Tire Money® in-store at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores, as well as online at CanadianTire.ca.

• Get personalized offers sent right to your Triangle™ App and online account and email.
• Collect CT Money at Gas+ and Essence+ locations.
• Collect CT Money when using other credit cards, not just cash or debit.
• Return products at Canadian Tire, Mark's/L'Equipeur, Sport Chek, and Atmosphere without a paper receipt.
• Collect CT Money online at CanadianTire.ca, SportChek.ca, Marks.com, Lequipeur.com, PartyCity.ca, ProHockeyLife.com, and Atmosphere.ca.

The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, and L’Entrepôt du Hockey are part of the Canadian Tire family of companies and Canadian Tire has now designated participating locations of these stores as Partner locations under the program. This means that members will be able to collect electronic Canadian Tire Money® on qualifying purchases at participating store locations.

We may expire the Canadian Tire Money in your Triangle Rewards® Account in the event that there has been a period of inactivity of 18 months or more. For the purposes of this section, “inactivity” means that there has been neither a transaction in which you have collected electronic CT Money, nor a transaction in which you have redeemed electronic CT Money during the period in question.

 

Registered members can log into their Triangle Rewards account via the Triangle.com website or use the Triangle app to see your transaction history. Non-registered users can register online or via the app to see their transaction history, or if you would like to remain unregistered, you will have to call the Triangle Program customer service team at 1-800-226-8473 to determine the last date of use.

 

Yes, you will be notified if you are a registered Triangle Rewards® member and have provided us with a valid email address. We will send you a notice of expiry at least 30 days but no more than 60 days prior to expiration of your CT Money. At that time, you will need to make an eligible transaction where you earn or redeem your CT Money to remain in active status. People holding unregistered Triangle Rewards cards are not yet members of the program, have not yet earned any electronic CT Money and will not receive a notification of potential expiry since there is no way for us to contact you.

 

To ensure your account remains in active status, you must complete an “earn” or “redeem” transaction every 18 months. This is the only way to ensure that your CT Money will not expire. For further assistance and any special circumstances, please call the Triangle RewardsTM Program customer service team at 1-800-226-8473.

 

In order to be “active” you must be engaging in a transaction that either earns or redeems Canadian Tire Money®. Activity is based on earning and redeeming CT Money in your Triangle Rewards account. You can earn or redeem by paying for qualifying transactions with a Triangle credit card or by presenting your Triangle Rewards card or Triangle App.

 

Yes, Members can merge their Triangle Rewards® Accounts into a single account. For more details on merging accounts, login to your account on the Triangle.com website and select “Merge Accounts” under the “My Account” heading or download the Triangle App and click "Manage Cards" on the Accounts tab. 

Triangle Rewards™ Terms & Conditions

We’re committed to protecting the privacy and security of your personal information. The Canadian Tire Privacy Charter ("Privacy Charter") explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Click here to read our full Privacy Policy.

 

Please see the full program rules here.

 

Triangle™ Mastercard® Customers

World Elite Mastercard must have a minimum personal income of $80,000 or household income of $150,000. For more information, customers can call the Canadian Tire Bank call center at 1-800-459-6415.

 

You can apply here at triangle.com. To apply in-store, visit any Canadian Tire, Sport Chek, Mark’s, L’Équipeur,  Atmosphere or participating Sports Experts locations.

 

There is no annual fee associated with the Triangle® Mastercard® or Triangle® World Elite Mastercard®. 

Yes! Bonuses, like our exclusive email offers, flyer offers and Triangle Bonus Day events, are in addition to the 4% back in Canadian Tire Money® that you collect every day on qualifying purchases at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey, and participating Sports Experts stores.

Triangle™ Mobile App & Triangle Rewards™ Card

Absolutely! When you are checking out at any of our stores the cashier can scan your Triangle Rewards® barcode in the Triangle App so you can collect CT Money on your purchase. 
 

Nothing! There is no cost for the app; it is available to download for free from the Apple App Store and Google Play Store. Data charges may apply from your mobile provider based on your rate plan. 
 

Visit the app store for the specific device you are using:
  iPhone – Apple App Store
  Android – Google Play Store
 

The Triangle App lets you collect and redeem Canadian Tire Money® with your smartphone. It's an easy way to manage your Triangle Rewards and credit card account all in one app. You can find your CT Money balance, recent transactions, personalized offers, statement balance and so much more. 
 

Yes! You can sign in to the Triangle App using your Triangle ID.  It is the same credentials you would use to sign in on triangle.com or canadiantire.ca. If you have a Triangle credit card online Account, you can sign in to app using the same username and password as you would on ctfs.com. 
 

There are two easy ways to merge your cards:

1) Download the Triangle App to your smart phone

·         Within the Account tab, click on Manage Cards

·         Select Merge Triangle Rewards Card

2) Visit triangle.com/merge

The merge process may take up to 24 hours. You can continue to use your new card to collect CT Money, but won’t be able to redeem until the merge is complete.

Please note; if any of the following apply to you, you will need to call a Triangle expert at 1-800-226-8473 in order to keep your personal information and data safe:

- You have registered your My CT Money card as well as your new Triangle Rewards card under different emails

- You have a Triangle credit card that is linked to card

- You’re not the tech savvy type